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The 3Com NBX and VCX Communications Platforms deliver powerful call-processing features and a suite of productivity-enhancing VOIP telephony applications. The 3Com business phone system platform is available in more than 61 countries, supporting more than 12 languages or dialects. This award-winning IP telephony solution is designed to easily scale from a small business single sites to large office and multi-site locations.

The 3Com NBX and VCX phone system platforms are described in more detail below. For a free professional consultation, contact a local phone system dealer. 

NBX IP Telephony Solution Platforms

With proven sixth-generation 3Com NBX system software and SIP capability, the NBX solution helps reduce costs and increase efficiencies by converging data and voice communications on a single network, simplifying third-party applications integration, and offering extensive multi-site IP connectivity options. The NBX business phone systems platform supports Session Initiation Protocol (SIP) mode, which allows integration with third-party SIP-compliant devices and applications. Intuitive management tools with simple, web-based administration and user programming can further reduce costs and increase productivity.

NBX V3000 Analog Platform

NBX V3000 Analog IP Telephony Solution, includes call management, NBX Voice Mail, four (4) analog FXO ports, one (1) analog FXS port and 15 NBX Group 2 Phone Licenses all in one easy-to-manage platform. The NBX V3000 solution manages all incoming and outgoing call traffic, embedded application hosting such as call detail reporting, gateway connectivity, and telephony adjunct connectors for MoH (3.5mm phone plug), and Paging (RJ11). Base package includes support for 250 NBX devices (expandable to 1,500 devices with additional device licenses and memory upgrade), support for 11 languages, a site license for NBX IP On-the-Fly, and four (4) ports/400 hours of NBX Voice Mail. Interfaces: one (1) 10/100 uplink port, one (1) system hard disk, one (1) autosensing 110/220 V, 50/60 Hz AC power supply and one (1) eight-foot power cord (country type must be specified on the order). Also includes one (1) port of the following applications: ConneXtions, pcXset, NBX Media Driver, Virtual Tie Line. Additional memory required to support SIP call control (3c10240). This product is a direct replacement for the 3C10600A-XX. Charcoal Gray color.

NBX V3000 Analog PoE Bundle

NBX V3000 PoE Bundle provides one (1) 3Com Baseline Switch 2426-PWR Plus and one (1) 3Com NBX V3000 Analog IP Telephony Solution, combining an IP-PBX and Power over Ethernet switch price- and feature-optimized for the small-to-medium business market. The 3Com Baseline Switch 2426-PWR Plus—a unique, fixed configuration switch with Power over Ethernet—offers 24 x 10/100 copper ports and two x dual-purpose Gigabit SFP slots for either 1000BASE-SX (3CSFP-91) or 1000BASE-LX (3CSFP-92) modules, depending on the product application. Each 10/100 port has the ability to support up to 15.4 watts of inline power. See 3C10600B for a full description of the NBX V3000 Analog IP Telephony Solution specifications. Note the bundle does not include telephones, which are available for sale separately. All 3Com IP phones are compatible with the 3Com NBX V3000 PoE Bundle.

NBX V3000 BRI Platform

NBX V3000 BRI IP Telephony Solution, includes call management, NBX Voice Mail, ships with hardware to support four (4) ports/ eight (8) Channels of BRI-ST, licensed for two (2) ports/ four (4) channels. The solution also includes two (2) analog FXS ports and fifteen (15) NBX Group 2 Phone Licenses all in one easy-to-manage platform. The NBX V3000 solution manages all incoming and outgoing call traffic, embedded application hosting, external application gateway connectivity, and telephony adjunct connectors for MoH (3.5mm phone plug), and Paging (RJ11). Base package includes support for 250 NBX devices (expandable to 1,500 devices with additional device licenses and memory upgrade), support for 11 languages, a site license for NBX IP On-the-Fly, and four (4) ports/400 hours of NBX Voice Mail. Interfaces: two (2) 10/100 uplink port, one (1) system hard disk, one (1) autosensing 110/220 V, 50/60 Hz AC power supply and one (1) eight-foot power cord (country type must be specified on the order). Package includes one (1) port of the following applications: ConneXtions, pcXset, NBX Media Driver, Virtual Tie Line. Charcoal Gray color.

NBX V3001R Redundant Platform

NBX V3001R Redundant System, a robust call processor that provides redundant power supplies and the option for redundant disk drives. The solution manages all incoming and outgoing call traffic, NBX Voice Mail, embedded applications, external gateway connectivity, and telephony adjunct connectors for MoH (3.5mm phone plug) and Paging (RJ11) in one easy-to-manage platform. Base package includes support for 250 NBX devices (expandable to 1,500 devices with additional device licenses), support for 11 languages, a site license for NBX IP On-the-Fly, and four (4) ports/400 hours of NBX Voice Mail. Interfaces: two (2) 10/100 uplink port, one (1) system hard disk, two (2) load sharing, autosensing 110/220 V, 50/60 Hz AC power supplies and two (2) eight-foot power cord (country type must be specified on the order). Also includes one port of the following applications: ConneXtions, pcXset, NBX Media Driver, Virtual Tie Line. No additional memory is required to support maximum devices or SIP. All device licenses must be ordered separately, none are included. Charcoal Gray color.

Voice Ready Starter Kit

Voice Ready Starter Kit provides one (1) 3Com V3000 Analog (3C10600B), one (1) 3Com Unified Gigabit Wireless PoE Switch 24 (3CRUS2475), one (1) 3Com 3103 Manager Telephone (3C10403A or 3C10403B), and two (2) 7760 Wireless Access Points (3CRWE776075). The Voice Ready Starter Kit is an all in one solution to provide Gigabit voice along with wireless infrastructure to any small office.

NBX IP Messaging 12 Port Bundle

NBX IP Messaging 12 Port Bundle Provides Voice Mail, Auto Attendant, Delayed Announcements, and Music on Hold for NBX in SIP mode. Bundle includes IBM306M Server, IP Messaging software, Licenses for 1500 voice mail boxes, 100 Music On Hold Ports, and 12 Voice Mail/Auto Attendant/Delayed Announcement Ports. Can scale up to 140 ports of voice mail/auto attendant/delayed announcement ports with 3C10788. All IP Messaging functionality is supported under this license except Text-to-speech and Inbound Faxing. Includes all voice mail features, distribution lists, multiple greetings, notification options, integration with email thru POP3/IMAP4, find me/follow me.

3Com VCX Communications Platform

3Com V7000 Series Servers

The 3Com® VCX V7000 phone system platforms lets organizations with up to tens of thousands of users deploy reliable, standards-based IP telephony and convergence applications throughout the enterprise. Businesses can leverage their wired and wireless LANs and WANs to gain cost-effective and productivity enhancing communications.

Designed for enterprise campus, multi-site and multinational networks, VCX V7000 platforms deliver modular components that facilitate migration to a multimedia converged communications environment while retaining traditional PBX features. Robust VCX IP telephony Session Initiation Protocol (SIP)-based software runs on off-the-shelf, high-performance servers, enabling pay-as-you-grow implementations.

VCX V7005 Series Server 7.1 (used for IPT or IPM)

V7005 Series Server. Includes VCX IP Telephony/IP Messaging software R7.1 ready for installation on IBM306m. Application right-to-use license must be purchased separately The Application that will run on the server depends on the server license purchased.

VCX V7205 Series Server 7.1 (user for IPT or IPM)

V7205 Series Server Includes VCX IP Telephony/IP Messaging software R7.1 ready for installation on IBM346. Application right-to-use license must be purchased separately The Application that will run on the server depends on the server license purchased.

V7005 Series IP Conferencing server 7.1

V7005 IP Conferencing server (Includes conferencing and Presence server applications on IBM306m) for use with VCX 7.1

V7310 Series IP Conferencing server 7.1

V7310 IP Conferencing server (Includes conferencing and Presence server applications on dual processor IBM346) for use with VCX 7.1

VCX V7005 Series Server 7.0 (used for IPT or IPM)

V7005 Series Server (Includes IP Telephony and IP Messaging on IBM306m for R7.0. The Application that will run on the server depends on the server license purchased)

VCX V7205 Series Server 7.0 (user for IPT or IPM)

V7205 Series Server (Includes IP Telephony and IP Messaging on IBM346 for R7.0. The Application that will run on the server depends on the server license purchased)

V7005 Series IP Conferencing server 7.0

V7005 IP Conferencing server (Includes conferencing and Presence server applications on IBM306m) for R7.0

V72310 Series IP Conferencing server 6.0

V7310 IP Conferencing Server (Includes conferencing and Presence server applications on dual processorIBM346) for R7.0

3Com V6000 Series Platforms

The 3Com® V6000 and V6100 Integrated Branch Communications Platforms provide highly reliable, feature-rich, economical Voice over IP (VoIP) services for enterprise branch offices with up to 100 users. Designed to deliver the complete capabilities of 3Com VCX™ IP telephony and 3Com IP messaging solutions to a branch location, the V6x00 platforms economically extend the benefits of 3Com carrier-class convergence architecture across an organization. The platforms support advanced Session Initiation Protocol (SIP) applications integrated with digital or analog VoIP gateways in a compact, cost-effective form factor.

VCX V6000 Integrated Branch Communications platform 7.1

VCX V6000 Integrated Branch Communications platform includes 4 FXO & 2 FXS port analog gateway, CPU and hard disk modules for 7.1

V6100 Modular Digital Gateway / Integrated Branch Communications platform chassis

V6100 Digital Gateway / Integrated Branch Communications platform chassis includes single AC Power Supply, Fan tray, embedded digital controller. (Chassis for CPU/HD modules and digital interfaces). Maximum 4 T1/E1 spans. No CPU module, hard disk (HD) or T1/E1 spans included.

3Com IP Telephones

Advanced features and high-fidelity in 3Com IP telephones help enterprises function more productively and meet customer needs more competitively. The range of the 3Com IP phone portfolio lets enterprises select the devices that best match their needs and budget.

3Com 3100 Entry Phone

3Com 3100 Entry Phone provides a single-line IP entry phone for basic telephone services via analog feature code access and one 10/100 Ethernet port (no PC port); supports 802.3af PoE standard; includes preprogrammed services for volume up/down, buttons for FWD Mail and Mail Retrieve, large LED for messages waiting; local power supply sold separately (see 3C10224-XX or 3C10444-XX). Requires 3Com NBX R5.0 system software and a 3Com NBX Group 0 device license (3C10410), sold separately.

3Com 3103 Manager Phone

3Com 3103 Manager Phone provides a full-featured IP manager phone with large user-friendly menu-driven UI, high-quality full-duplex speakerphone, large pixel display with 12 system appearances and 10 display softkeys, a four-way cursor controller, 10 fixed-feature buttons, eight feature buttons w/ LEDs, and two 10/100/1000 switched Ethernet ports; supports 802.3af PoE standard; local power supply sold separately (see 3C10224-XX or 3C10444-XX). Requires 3Com NBX R5.0 system software and a 3Com NBX Group 2 device license (3C10412), sold separately.

3Com 3106C Cordless Phone

3Com 3106C Cordless Phone provides a 900 MHz IP cordless phone for in-building mobility with roaming up to 1,000 feet from the base station under supported operating guidelines, six hours talk time, four days standby, a two-line pixel display, four programmable buttons, and eight preprogrammed buttons; up to ten 3106C devices can operate in a domain radius; base station requires local power (power supply included). Requires 3Com NBX R5.0 system software and a 3Com NBX Group 1 device license (3C10411), sold separately.

3Com 3107C Cordless Phone

3Com 3107C Cordless Phone provides a 900 MHz IP cordless phone for in-building mobility with roaming up to 1,000 feet from the base station under supported operating guidelines, six hours talk time, four days standby, a two-line pixel display, four programmable buttons, nine preprogrammed buttons; up to three 3107C devices can operate in a domain radius; base station requires local power (power supply included). Requires 3Com NBX R5.0 system software and a 3Com NBX Group 1 device license (3C10411), sold separately.

3Com 3108 Wireless Phone

3Com 3108 Wireless Phone provides a 802.11b/g Wi-Fi IP SIP phone for on-campus mobility with advanced features such as transfer, hold, call pickup and do not disturb. 3108 phone contains four-way cursor control, 1.8 inch color TFT display, enhanced security based on WEP/WPA/WPA2, Quality of Service (QoS) support for Wi-Fi Multimedia (WMM), nine configurable speed dials, local phone book, battery support for two hours talking and eight hours standby time, USB charger interface, and embedded site survey for identifying wireless LANs. Requires 3Com NBX R6.0 system software and a 3ComNBX Group 1 device license (3C10411), sold separately.

3Com 3100 Entry Phone

3Com 3100B Entry Phone provides a single-line IP entry phone for basic telephone services via analog feature code access and one 10/100 Ethernet port (no PC port); supports 802.3af PoE standard; includes preprogrammed services for volume up/down, buttons for FWD Mail and Mail Retrieve, large LED for messages waiting; local power supply sold separately (see 3C10224-XX or 3C10444-XX). Requires NBX R5.0.23 or higher system software and an NBX Group 0 device license (3C10410), sold separately. This SKU is only orderable in Europe.

NBX 3101 Basic Phone

3Com 3101B Basic Phone provides listen-only speaker, a two-line pixel display with three softkeys, a four-way cursor controller, four programmable buttons, and two 10/100 switched Ethernet ports; supports 802.3af PoE standard; local power supply sold separately (see 3C10224-XX or 3C10444-XX). Requires 3Com NBX R5.0.23 or higher system software and a 3Com NBX Group 1 device license (3C10411), sold separately.

3Com 3101SP Basic Phone with Speaker

3Com 3101BSP Basic Phone with Speaker provides half-duplex speakerphone, a two-line pixel display with three softkeys, a four-way cursor controller, four programmable buttons, and two 10/100 switched Ethernet ports; supports 802.3af PoE standard; local power supply sold separately (see 3C10224-XX or 3C10444-XX). Requires NBX R5.0.23 or higher system software and an NBX Group 1 device license (3C10411), sold separately.

3Com 3102 Business Phone

3Com 3102B Business Phone provides full-duplex speakerphone, a two-line pixel display with three softkeys, a four-way cursor controller, 18 programmable buttons with lights, 10 fixed-feature buttons, removable language-specific faceplate for additional communications flexibility, and two 10/100 switched Ethernet ports; supports 802.3af PoE standard; local power supply sold separately (see 3C10224-XX or 3C10444-XX). Requires NBX R5.0.23 or higher system software and an NBX Group 2 device license (3C10412), sold separately.

3Com 3103 Manager Phone

3Com 3103B Manager Phone provides a full-featured IP manager phone with large user-friendly menu-driven UI, high-quality full-duplex speakerphone, large pixel display with 12 system appearances and 10 display softkeys, a four-way cursor controller, 10 fixed-feature buttons, eight feature buttons w/ LEDs, and two 10/100/1000 switched Ethernet ports; supports 802.3af PoE standard; local power supply sold separately (see 3C10224-XX or 3C10444-XX). Requires NBX R5.0.23 or higher system software and an NBX Group 2 device license (3C10412), sold separately. This SKU is only orderable in Europe.

NBX 3105 Attendant Console

3Com 3105B Attendant Console provides up to 100 programmable functions via 50 buttons with high/low shift position, four pre-programmed buttons, and one 10/100 Ethernet port; supports 802.3af PoE standard; local power supply sold separately (see 3C10224-XX or 3C10444-XX). Requires NBX R5.0.23 or higher system software and an NBX Group 2 device license (3C10412), sold separately.

NBX Analog FXS Adapter

NBX Analog FXS Adapter, a standalone device, converts an Ethernet connection into an analog station port (FXS) for industry standard analog phones or similar devices; provides a switched 10/100 Ethernet port for another device such as a PC; supports IEEE 802.3af Power over Ethernet (PoE); does not support modems; local power supply included. Requires NBX R5.0.23 or higher system software.

Call Center, Conferencing and Messaging Applications

3Com's Convergence Applications Suite provide comprehensive telephony applications for the 3Com NBX and VCX platforms. These modules can help enterprises lower cost, improve productivity, and strengthen customer interactions. Fast and flexible messaging makes employees more productive and can strengthen ties with customers.

3Com IP Messaging Module

The 3Com IP Messaging Module centralizes and integrates voice mail, e-mail, and fax mail so users can combine communications modes and take advantage of powerful message handling and distribution features.Supports find me/follow me capabilities, scheduled message delivery, distribution lists, message delivery scheduling and Interactive Voice Response (IVR) applications.The highly reliable module is equipped with RAID systems or optional SAN interfaces to avoid single points of failure.Scripting capabilities let staff implement user interface prompts and logic that models releases of popular voicemail systems, minimizing user training.Backs up voice mails and stores them centrally to satisfy regulatory requirements

3Com IP Conferencing Module

The 3Com IP Conferencing Module creates a rich collaboration environment to serve the organization and its customers. It enables exceptionally easy-to-use multimedia conferencing and data exchanges for employees in the same building or in widely dispersed locations.Add conference members by simply dragging and dropping names, one-click access to video and data communications, observe on-hook and off-hook status for both IP and PSTN phones. A conference host can easily monitor the presence of participants through the interface, eliminating tedious roll taking. Supports integrated, user-friendly audio, video, and data-sharing capabilities; eliminates having to set up a conference bridge, wait for attendees to call, take roll, and troubleshoot access issues. Lets users co-edit documents in real time on a shared desktop.

3Com Presence Module

The 3Com Presence Module gives employees the ability to detect whether a user is connected to the network, and whether that person is available and willing to communicate. This helps avoid delays and minimizes voicemail tag. Supports a range of contact methods—phone, instant messaging (IM), video, and data exchange.Lets called parties determine how they want to be contacted, and avoids delays in communication due to missed calls and voicemail tag.Drag-and-drop buddy lists updated in real time, cross-application user interface for phone, IM, video, and file exchange communications with indication of current presence state.

3Com IP Contact Center

The 3Com IP Contact Center Module gives enterprises powerful tools for communicating with customers. These systems improve accessibility to the business and help build strong customer relationships.Both the 3Com VCX™ and NBX® telephony platforms support contact center applications, providing a wealth of automated features to increase the productivity of call agents. Handles and routes calls intelligently via IP networks, and by centralizes workflow and management tasks.Administrators can easily control and monitor the center's interactions, call flows, and reporting activities. Agents get a rich set of flexible, easy-to-use communications capabilities that allow them to be more responsive and helpful to callers, and communicate via phone, e-mail, web, chat, or fax.Leverages customer database information with advanced routing to deliver better service.Combines contact center and enterprise telephony administration to control costs, and enables server load-sharing and separates call control from transport and access functions for redundancy and high reliability. Can be easily scaled (with software licenses) and customized to accommodate growth and business operations.

3Com IP Telecommuting Module

3Com IP Telecommuting Module Basic System is a security device that protects the corporate network while enabling telecommuters/home office users to use the VCX Convergence Applications over the public internet. Supports remote device working behind remote gateway devices using NAT. Supports up to 600 concurrent calls (requires additional licenses below for more than 10 concurrent users)

This 3Com solution avoids the security risks that can result from the inability of conventional firewalls to recognize SIP dynamic port allocation.

3Com NBX ACD Application

3Com® NBX Automatic Call Distribution (ACD) Application streamlines communications for small- to mid-size call centers. Applies business intelligence to inbound call traffic, efficiently queuing and routing calls to waiting agents.Three selectable routing algorithms (most-idle agent, circular, and linear), call overflow (busy or timed-out traffic) handling, call center administration, and reporting. Scales to grow as the needs of the organization expand; supports up to 199 agents and 99 queues.Expands via software keycodes—no hardware, dongles, or third-party servers are required.Supports an unlimited number of supervisors (up to eight simultaneous logins).Includes delayed announcements that play on-hold messages at timed intervals for customers in a queue; messages might feature company website access or promotional sales content.Provides discrete monitoring of agent activity for quality assurance; supervisory monitoring features include: monitor, whisper, and barge-in options.Allows detailed reporting with NBX Call Reports and NBX Call Detail Reporting (CDR) for agent performance statistics.

eXchange Call Center Base Package

eXchange Call Center Base Package provides comprehensive voice routing and management system controls. Monitors and reports call center interactions, call distribution and call handling activities. The base package includes ten (10) inbound Voice Agents and one (1) eXchange Visor-Supervisor. Requires purchase of separate Windows-based server and NBX Media Driver licenses.

EPICCenter Base Package Bundle

EPICCenter Base Package provides the server based software (“EPICEngine”), which is the core of the EPICCenter product suite.Included in the base package is the minimum set of software licenses required to enable an EPICCenter solution. This includes: EPICEngine Software, 2 Sybase SQL Licenses, 10 Ports of IVR Licenses 10 EPICAgent Licenses and 1 EPICVisor Supervisor License . Requires purchase of separate Windows-based server and NBX Media Driver licenses.

3Com Switches and Routers

3Com offers an extensive family of switches and routers, with features and capacity for any size of network.

Business Class 3036 Ethernet Router

Business Class 3036 Ethernet Router for Remote Office Locations. The 3Com Router 3036 provides all of the components needed to give remote office and tele-workers secure, cost-effective access to the internet or corporate networks over an Ethernet connection or a seperate broadband modem connection.

Baseline Switch 2426-PWR Plus

The NEW 3Com® Baseline Switch 2426-PWR Plus is a unique, fixed configuration switch with 24 - 10/100 Power over Ethernet (PoE) ports and2 dual-purpose Gigabit SFP slots for either 1000Base-SX (3CSFP-91) or 1000Base-LX (3CSFP-92) modules, depending on the product application. It combines very low cost, with an impressive array of enhanced functionality and control normally associated with higher cost products, like SNMP, IGMP Snooping & Query, Auto Voice VLAN, 802.1x, Spanning/Rapid Spanning Tree, and much more.

Unified Gigabit Wireless PoE Switch 24

3Com Unified Gigabit Wireless PoE Switch 24 is a cost-effective layer 2 switch that combines the features of a traditional LAN switch with a centralized wireless controller. The 24 built-in copper 10/100/1000 ports support 24 wireless access points; line-rate wired switching with full power 802.3af PoE is supplied to all 24 ports providing power to access points and VoIP phones. Web-based GUI management provides intuitive and wizard-based centralized management of all wired and wireless devices. Support for 3Com Wireless 7760 11a/b/g PoE Access Point and 3Com Wireless 8760 Dual Radio 802.11abg PoE Access Point for wireless client connectivity. Delivers centralized wireless RF management, rogue detection and mitigation.

Switch 4500 PWR 26-Port

24 x 10/100 PoE + 2 SFP OR 2 10/100/1000 Base-T Enterprise-class stackable-switch for edge applications; meets the demanding needs of secure, converged networks. The 3Com® Switch 4500 26-Port stackable Ethernet switch features rich Layer 2 switching and dynamic Layer 3 routing in a cost-effective, high performance platform.

Switch 4500 PWR 50-Port

48 x 10/100 PoE + 2 SFP OR 2 10/100/1000 Base-T Enterprise-class stackable-switch for edge applications; meets the demanding needs of secure, converged networks. The 3Com® Switch 4500 50-Port stackable Ethernet switch features rich Layer 2 switching and dynamic Layer 3 routing in a cost-effective, high performance platform

Switch 4500G PWR 24-Port

Switch 4500G with 24 10/100/1000 PoE Gigabit Ethernet Ports & 2 Dual 10G Slots High-Performance, Secure Voice-Ready Gigabit Power over Ethernet Connectivity. The 3Com® Switch 4500G is a stackable 10/100/1000 Ethernet switch that provides secure, flexible LAN connectivity and advanced voice-optimized features such as auto-voice VLAN and QoS. Optional 10-Gigabit uplinks via local connection modules or XFP transceivers supply highest-speed connections to other similarly-equipped devices.

Switch 4500G PWR 48-Port

Switch 4500G with 4810/100/1000 PoE Gigabit Ethernet Ports & 2 Dual 10G Slots High-Performance, Secure Voice-Ready Gigabit Power over Ethernet Connectivity. The 3Com® Switch 4500G is a stackable 10/100/1000 Ethernet switch that provides secure, flexible LAN connectivity and advanced voice-optimized features such as auto-voice VLAN and QoS. Optional 10-Gigabit uplinks via local connection modules or XFP transceivers supply highest-speed connections to other similarly-equipped devices.

More Information About 3Com IP Telephone Solutions

For more information about 3Com phone system products, contact a local NextRing dealer. You can also find whitepapers and other information at 3Com's web site.

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