Cisco 2600 Series Multiservice Platforms

Cisco 2600 Series Multiservice Platforms provides flexible, scalable routing for branch offices. It is a modular multiservice access router that provides flexible LAN and WAN configurations, multiple security options, and a range of high-performance processors. With more than 70 network modules and interfaces, the modular architecture of the Cisco 2600 Series allows interfaces to be easily upgraded for network expansion.

The Cisco 2600 Series shares modular interfaces with the Cisco 1600, 1700, 3600 and 3700 series routers, providing network managers and service providers a cost-effective solution to meet branch office needs, including:

• Internet and intranet access with firewall security
• Multiservice voice and data integration
• Analog and digital dial access services
• VPN accessand Inter-VLAN routing
• Routing with bandwidth management
• Integration of flexible routing and low-density switching

Cisco 2800 Series Integrated Services Routers

The Cisco 2800 Series Integrated Services Routers are ideal for small to medium-sized businesses and enterprise branch offices looking for a Cisco phone systems solution. They are designed for wire-speed delivery of highly secure concurrent services and can accommodate multiple T1/E1 connections for services including data, voice, video, wireless and security features.

The integrated services routing architecture of the Cisco 2800 Series provides the performance, availability and reliability needed to scale mission-critical business applications in the most demanding environments.
Cisco 2800 Series Intetrated Services Router features include:

• Built-in security
• Cisco Router and Security Device Manager (SDM) for simplified management
• A modular platform with a broad range of interface options
• Up to 2 10/100/1000 Mbps built-in routed ports
• Up to 64 10/100 Mbps switch ports with optional Power over Ethernet (PoE), for providing DC power to network devices such as IP phones
• Up to 1500 VPN tunnels
• Cisco CallManager Express (CME) call-processing support for up to 96 Cisco IP phone users
• Cisco Survivable Remote Site Telephony (SRST) support for up to 96 Cisco IP phone users
• Support for wireless LAN standards 802.11a/b/g
• Support for a Small Form-Factor Pluggable (SFP) port for Gigabit Ethernet (except 2801)
• Built-in redundant power supply connector (except 2801)

Cisco 3600 Series Multiservice Platforms

Cisco 3600 Series Multiservice Platform is a family of modular, multiservice access platforms for medium and large-sized offices and smaller Internet Service Providers. With over 70 modular interface options, the Cisco 3600 family provides solutions for data, voice video, hybrid dial access, virtual private networks (VPNs), and multiprotocol data routing. The high-performance, modular Cisco phone systems architecture protects customers' investment in network technology and integrates the functions of several devices into a single, manageable solution.

Cisco extended the successful Cisco 3600 Series with the Cisco 3660 multiservice access platform. The Cisco 3660 provides higher densities, greater performance, and more expansion capabilities. The additional power and performance of the Cisco 3660 platform enables new applications, such as packetized voice aggregation and branch office ATM access ranging from T1/E1 IMA to OC-3.

Cisco 3700 Series Multiservice Access Routers

Cisco 3700 Series Multiservice Access Routers including the Cisco 3725 and 3745, deliver new levels of service density for branch office deployments through on-board LAN/WAN connectivity, new high-density service modules, and support for multiple advanced integration modules.

When configured with the 16- or 36-port EtherSwitch network module, the Cisco 3700 Series offers a single, integrated platform that combines flexible routing and low-density switching. This Cisco phone system can support internal inline power for the EtherSwitch ports, delivering a single-platform IP telephony and voice gateway solution that facilitates flexible, incremental, and scalable migration to a converged network. These single-platform Cisco phone systems lower total cost of ownership by simplifying training, deployment, and management, and modular expansion options protect current network investment.

Cisco 3800 Series Integrated Services Routers

The Cisco 3800 Series Integrated Services Routers are ideal for medium-sized to large businesses and enterprise branch offices, enabling you to simplify deployment and management, lower the costs and complexities of your network, and support mission-critical business applications, by providing a highly secure platform with concurrent T3/E3 wire-speed delivery of data, voice, video, wireless and security applications.

Cisco 3800 Series routers deliver the performance, availability, and reliability required for scaling mission-critical business applications in the most demanding enterprise environments, with features such as:

• Built-in security
• Cisco Router and Security Device Manager (SDM) for simplified management
• A modular platform with a broad range of interface options
• Up to two 10/100/1000 Mbps built-in routed ports
• Up to 112 10/100 Mbps switch ports with optional Power over Ethernet (PoE), for providing DC power to network devices such as IP phones
• Up to 2500 VPN tunnels
• Cisco CallManager Express call-processing support for up to 240 Cisco IP phone users
• Cisco Survivable Remote Site Telephony (SRST) support for up to 720 Cisco IP phone users
• Support for wireless LAN standards 802.11a/b/g
• Support for a Small Form-Factor Pluggable (SFP) port for Gigabit Ethernet
• Built-in redundant power supply (on 3845 model)

Cisco 7200 Series Routers

The Cisco 7200 Series Routers protect your investments and meet new and future network needs through high performance service aggregation. The 7200 Series Routers support a wide range of density, performance, and service requirements.

The 7200 is the industry’s most widely deployed universal services aggregation router for enterprise and service provider edge applications. Features and benefits include:

• Exceptional price/performance: The new NPE-G2 Network Processing Engine aggregates services at up to 2 Mpps
• A wide range of connectivity options and numerous features including serviceability and manageability
• Increased VPN performance with the new VPN Services Adapter
• Increased scalability and flexibility with the new Port Adapter Jacket Card
• WAN edge: Award-winning quality of service (QoS) feature performance
• Broadband aggregation: Up to 16,000 PPP sessions per chassis
• Multiprotocol Label Switching (MPLS): Leading choice for provider-edge deployment
• IP Security (IPsec) VPN: Scalable to 5000 tunnels per chassis
• High-end customer premises equipment (CPE)
• IP-to-IP gateway support: Provides a network-to-network interface point for signaling interworking (H.323, SIP), media interworking, address and port translations (privacy and topology hiding), billing and CDR normalization, and bandwidth management (QoS marking using TOS)
• Voice, video, and data integration: TDM-enabled VXR chassis and voice port adapters
• Modular design: 3RU footprint with broad range of flexible, modular interfaces (from DS0 to OC-3)
• Flexibility: Support for Fast Ethernet, Gigabit Ethernet, Packet over SONET and more

Cisco 7500 Series Routers

The Cisco 7500 Series Router uses Versatile Interface Processors (VIPs) to provide a distributed, scaleable architecture. Each VIP has its own processor that is capable of switching IP data packets and providing network services. This architecture allows the overall system performance of Cisco 7500 routers to scale up when they need to handle more high-speed network connections and more data packets. The RSP is still the master of the system, running routing protocols with other routers in the network to gather switching intelligence, which is then downloaded to the VIPs so that each can switch IP packets on its own.

In addition to performing packet switching, the VIPs also provide a set of distributed IP network services, including access control, QoS, and traffic accounting (NetFlow). With the VIPs off-loading IP switching and service functions from the RSP, the RSP can devote all its processor cycles to handle other essential tasks. VIP distributed switching is the way to scale up system performance, and should be enabled where possible, to significantly reduce CPU utilization on the RSP.

Cisco Catalyst 3560 Series Switches

The Cisco Catalyst 3560 Series Switche is a line of fixed-configuration, enterprise-class switches that include IEEE 802.3af and Cisco pre-standard Power over Ethernet (PoE) functionality in Fast Ethernet and Gigabit Ethernet configurations. These are ideal access layer switches for small enterprise LAN access or branch-office environments. Combining both 10/100/1000 and PoE configurations for maximum productivity and investment protection, they help you deploy new applications such as IP telephony, wireless access, video surveillance, building management systems, and remote video kiosks.

You can maintain the simplicity of traditional LAN switching and still deploy networkwide intelligent services such as advanced quality of service (QoS), rate limiting, access control lists (ACL), multicast management and high-performance IP routing. The Advanced IP Services software includes IPv6 routing and IPv6 ACL support. The 3650 series can be configured to support from 8 to 49 ethernet ports with PoE and up to 4 SFP ports.

The Cisco Catalyst 3560 is available with either the IP Base or IP Services software images and can be upgraded to the Advanced IP Services software image.

Cisco Catalyst 3750 Series Switches

The Cisco Catalyst 3750 Series Switches is an innovative product for midsize organizations and enterprise branch offices. Featuring Cisco StackWise technology, the switch improves LAN operating efficiency by combining ease of use and the highest resiliency available for stackable switches.

Cisco StackWise technology is a revolutionary stacking architecture that brings high levels of resiliency, automation, and performance to stackable switches. With Cisco StackWise technology, customers can create a single, 32-Gbps switching unit with up to nine Cisco Catalyst 3750 Series switches.

The 3750 can be configured to support from 16 to 48 Ethernet ports, with some models supporting PoE, up to 4 SFP ports and a 10 Gigabit Ethernet XENPAK port.

The Cisco Network Assistant is a centralized management application available for the Catalyst 3750 series that simplifies the administration task of Cisco switches, routers, and wireless access points. The Cisco Network Assistant provides configuration wizards that greatly simplify the implementation of converged networks and intelligent network services.

Cisco Catalyst 4500 Series Switches

The Cisco Catalyst 4500 Series is a mid-range modular switch series that offers non-blocking layer 2 through layer 4 switching capabilities for enterprise, small and medium-sized business (SMB) and service provider customers.

The Cisco Catalyst 4500 Series extends control to the network edge with intelligent network services including predictable performance, advanced security, comprehensive management, and integrated resiliency both in software and hardware.

The Cisco Catalyst 4500 Series features a centralized modular architecture that provides operational simplicity, media flexibility, and expandability which extends deployment life while reducing the cost of ownership by minimizing recurring operational expenses and improving return on investment (ROI). The Cisco Catalyst 4500 Series delivers:

• Easy upgrade of all system ports to higher level functions with simple supervisor upgrades
• High availability through hardware- and software-based resiliency to minimize network downtime
• Ease of use and manageability through web-based management offers centralized configuration and control of all ports
• Advanced security capabilities mitigate information theft and limit damage from worms and viruses
• Power over Ethernet enables the deployment of new applications such as IP telephony, wireless access, video surveillance, building management systems, and remote video kiosks
• Scalability: This high-density solution offers up to 102Mpps nonblocking performance independent of the number of security policies or Layer 3 services enabled
• Broad selection of chassis, high-performance supervisors, line cards, and power supplies

Cisco Catalyst 6500 Series Switches

The Cisco Catalyst 6500 Series Switch is Cisco’s flagship switching solution. It delivers comprehensinve features for core, distribution, wiring closet, data center, enterprise WAN routing, and Metro-Ethernet deployments.

The Cisco Catalyst 6500 Supervisor Engine 32 Programmable Intelligent Services Accelerator (PISA) delivers superior deep packet inspection, application awareness, security, availability, and manageability services for the networks of small and medium-sized business, enterprises, and service providers.

The PISA on the Supervisor Engine 32 PISA provides hardware acceleration of services such as network-based application recognition (NBAR) and flexible packet matching (FPM) at multigigabit speeds. The Supervisor Engine 32 PISA is offered with the Policy Feature Card 3B (PFC3B), to ensure feature and performance compatibility with the Cisco Catalyst 6500 Supervisor Engine 32. Two uplink options are available: 8-port Gigabit Ethernet Small Form-Factor Pluggable (SFP)-based uplinks and 2-port 10 Gigabit Ethernet XENPAK-based uplinks. In addition to these modular uplinks, the Supervisor Engine 32 PISA also includes one port of 10/100/1000 RJ-45 for ease of network management. All ports on the Supervisor Engine 32 PISA can be active at the same time.

Cisco Catalyst Express 500 Series Switches

The Cisco Catalyst Express 500 Series Switches deliver best-in-class networking that is designed to meet the needs of growing businesses with up to 250 employees. This family of Layer 2-managed Fast Ethernet and Gigabit Ethernet switches offers non-blocking, wire-speed performance and provides a secure network foundation optimized for data, wireless, and IP Communications. The Cisco Catalyst Express 500 also offers options for Power over Ethernet (PoE) to help reduce the cost and complexity of IP Communications and enable new uses for the Ethernet network.

The Cisco Catalyst Express 500 Series also features attractive pricing, limited lifetime warranty and SMB Support Assistant—a flexible support offering tailored for growing SMBs. It can be configured for 8 to 24 Ethernet ports with up to 4 SFP ports.

Cisco Unified IP Phone 7985G

The Cisco Unified IP Phone 7985G is a personal desktop video phone offering executives and managers instant, face-to-face communications. It incorporates all the components required for video calls (camera, LCD screen, speaker, keypad, and handset) in one easy-to-use unit. It includes an integrated Ethernet switch and 10/100BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity.

Cisco Unified IP Phone 7971G-GE

The Cisco Unified IP Phone 7971G-GE provides unconstrained bandwidth to desktop applications using the latest Gigabit Ethernet VoIP telephony technology. This Cisco IP phone uses a backlit, high-resolution, color touchscreen for easy access to communications information, XML applications, and features. Included is an integrated Ethernet switch and 10/100/1000BASE-T Ethernet connection via an RJ-45 interface for LAN connectivity and support for IEEE 802.3af Power over Ethernet (PoE) or a local power supply. The 7971G-GE includes standards-compliant SIP phone support.

Cisco Unified IP Phone 7970G

The Cisco Unified IP Phone 7970G has a backlit, high-resolution, color touchscreen for easy access to communications information, XML applications, and features. It supports up to eight telephone lines (or combination of lines and telephony features), and high-quality speakerphone and built-in headset connection. The 7970G includes an integrated Ethernet switch and 10/100BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity, with upport for both Cisco prestandard and IEEE 802.3af PoE and standards-compliant SIP phone support.

Cisco Unified IP Phone 7961G-GE

The Cisco Unified IP Phone 7961G-GE uses the latest Gigabit Ethernet VoIP telephony technology. The higher-resolution display supports advanced XML applications, double-byte characters and Unicode. Network connection is over IEEE 803.af, with power supplied via PoE or local power supply. This Cisco IP phone supports up to six phone lines (or combination of lines and telephony features). An integrated Ethernet switch provides 10/100/100BASE-T Ethernet connection via an RJ-45 interface for LAN connectivity. Standards-compliant SIP phone support is included.

Cisco Unified IP Phone 7961G

The Cisco Unified IP Phone 7961G has a igher-resolution display which supports advanced XML applications, double-byte characters and Unicode. Network connection is over IEEE standard 802.3af, with either inline power or Cisco legacy power. This Cisco IP phone supports up to six phone lines (or combination of lines and telephony features), and includes an integrated Ethernet switch that supports 10/100BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity. Standards-compliant SIP phone support is included.

Cisco Unified IP Phone 7960G

The Cisco Unified IP Phone 7960G meets the needs of users with a high amount of phone traffic in enclosed office environments. It supports up to six telephone lines (or combination of lines and telephony features), with XML application support to the screen. It includes an integrated Ethernet switch and 10/100BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity. Standards-compliant SIP phone support is included.

Cisco Unified IP Phone 7941G-GE

The Cisco Unified IP Phone 7941G-GE supports the latest Gigabit Ethernet VoIP telephony technology and a higher-resolution display that supports advanced XML applications, double-byte characters and Unicode. Power is provided via IEEE 803.af PoE or local power supply. It supports up to two phone lines (or combination of line access and telephony features). It includes an integrated Ethernet switch and 10/100BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity. Standards-compliant SIP phone support is included.

Cisco Unified IP Phone 7941G

The Cisco Unified IP Phone 7941G includes a higher-resolution display that supports advanced XML applications and double-byte characters and Unicode. Power is provided via IEEE 803.af PoE or local power supply. It supports two phone lines (or combination of line access and telephony features). It includes an integrated Ethernet switch and 10/100/1000BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity. Standards-compliant SIP phone support is included.

Cisco Unified IP Phone 7940G

The Cisco Unified IP Phone 7940G addresses the needs of transaction workers who conduct a medium amount of telephone traffic in office cubicle environments. It can access two telephone lines or one line and a telephony feature, and supports XML applications to the screen. An integrated Ethernet switch and 10/100BASE-T Ethernet connection through an RJ-45 interface provide LAN connectivity. Standards-compliant SIP phone support is included.

Cisco Unified IP Phone 7931G

The Cisco Unified IP Phone 7931G has 24 programmable line/feature buttons and four-way LEDs (red/green/amber/off) for indicating call/line state. Included are Dedicated Hold, Transfer, and Redial buttons. Power is provided through 802.AF PoE only (Cisco legacy PoE). The 7931G is supported by Cisco Unified CallManager 4.0(2) in first release. Future support for Cisco Unified Communications Manager is planned.

Cisco Unified Wireless IP Phone 7921G

The Cisco Unified Wireless IP Phone 7921G is a wireless phone that can be carried anywhere around the office. It has a large 2-inch color display (176x220 TFT), speakerphone capabilities, push-to-talk XML application button, and dedicated keys for mute and volume. It supports IEEE 802.11a,b,and g standards, and has a long battery life (100 hours standby time).

Cisco Unified Wireless IP Phone 7920

The Cisco Unified Wireless IP Phone 7920 supports roaming, security, extension-mobility support, configuration utility updates; user-profile and text-entry enhancements, QoS, and management throughout an end-to-end Cisco network. It is supported by the Cisco Unified Contact Center Enterprise and Cisco Unified Contact Center Express applications. It can deliver text and graphics messages on the screen using an XML format, and supports the 802.11b protocol.

Cisco Unified IP Phone 7911G

The Cisco Unified IP Phone 7911G is a single-line access IP phone with four interactive soft keys. It supports XML applications to the screen and an enhanced feature roadmap. It includes an integrated 10/100 Switch Ethernet connection through an RJ-45 interface for LAN connectivity. Power is provided via IEEE 802.3af power or Cisco inline power. It supports Cisco Unified CallManager v. 4.1(3) security, secure media/signaling and authenticated configuration. It is SIP-ready with Cisco Unified CallManager 5.0 and Cisco Unified CallManager Express 3.4.

Cisco Unified IP Phone 7912G

The Cisco Unified IP Phone 7912G is a single-line access and four interactive softkeys and supports XML applications to the screen. It includes an integrated Ethernet switch and 10/100BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity. It includes a call hold indicator, message waiting indicator on the handset. Power is provided by prestandard PoE plus a local power option with a power cube. Standards-compliant SIP phone support is included.

Cisco Unified IP Phone 7906G

The Cisco Unified IP Phone 7906G is a single-line access and four interactive soft keys and supports XML applications to the screen. It includes a 10BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity. Power is through either IEEE 802.3af Power over Ethernet (PoE), Cisco inline power, or local power through an optional power adaptor. It includes a call hold indicator and message-waiting indicator on the handset. Standards-compliant SIP phone support is included.

Cisco Unified IP Conference Station 7936

The Cisco Unified IP Conference Station 7936 addresses the needs of a small to midsize conference room or office. It includes a backlit, pixel-based LCD display, regular telephony keypad plus three soft keys and menu navigation keys to guide users through call features and functions.

Cisco IP Communicator

The Cisco IP Communicator is a software-based application that delivers enhanced telephony support through PCs. It provides functionality of Cisco Unified IP Phone 7970G, with access to eight telephone lines (or a combination of lines and telephony features) and support for XML applications to screen. The Cisco IP Communicator provides high-quality calls and connections to company services while on the road, in the office, or any place you can access the corporate network.

Cisco Unified Communications Manager (CallManager)

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) software provides the call-processing component of the Cisco Unified Communications system, in addition to being the foundation for advanced capabilities including video, mobility, and presence-based services. This Cisco phone system is a scalable, distributable, and highly available enterprise IP telephony call-processing solution.

Cisco Unified Communications Manager extends enterprise telephony features to packet telephony network devices such as IP phones, media processing devices, voice over IP (VoIP) gateways, and multimedia applications. Additional services, such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems, are made possible through open telephony APIs.

Cisco Unified Communications Manager is installed on the Cisco 7800 Series Media Convergence Servers and includes the following features:

• Highly scalable, supporting up to 30,000 lines per server cluster.
• Able to support a full range of communications features and applications, including SIP-based applications.
• Highly available for business continuity, supporting multiple levels of server redundancy and survivability.
• Support for a broad range of phones to suit varying user requirements.
• Choice of operating system environments: Windows server-based implementation or Linux-based appliance model implementation.
• Available in an easy-to-manage single-server solution, Cisco Unified Communications Manager Business Edition, that combines call processing and messaging

Cisco 7800 Series Media Convergence Servers

Cisco 7800 Series Media Convergence Servers provide highly available server platforms to host applications within the Cisco Unified Communications system. These Cisco phone systems address enterprise customer requirements for Cisco Unified Communications Manager installations from two to 30,000 IP phones within a single Cisco Unified Communications Manager cluster. Cisco Media Convergence Servers also provide platforms for:

• Cisco Conference Connection
• Cisco Emergency Responder
• Cisco IP Interoperability and Collaboration System (IPICS)
• Cisco Unified Contact Center Enterprise
• Cisco Unified Contact Center Express
• Cisco Unified Contact Center Hosted
• Cisco Unified Intelligent Contact Management Enterprise
• Cisco Unified IP Interactive Voice Response
• Cisco Unified IP Queue Manager
• Cisco Unified MeetingPlace Express
• Cisco Unified Mobility Advantage
• Cisco Unified Presence
• Cisco Unity messaging solutions

Cisco Unity

Cisco Unity delivers powerful voice, integrated, and unified messaging options that transparently integrate with enterprise messaging and groupware systems such as Microsoft Exchange, Lotus Domino, and Novell GroupWise. These Cisco phone systems scale to meet the needs of large, multisite organizations and offers extensive personalization options, a broad range of productivity enhancing features, and powerful migration tools. Features include:

• Desktop voice message access via Cisco Unified Personal Communicator.
• Mobile voice messages access across various handsets and operating systems using Cisco Unified Mobile Communicator.
• Alternative Device Recognition: Cisco Unity automatically recognizes alternate devices, such as mobile phones, when accessing the system to streamline access.
• Secure Messaging: Pick up and listen to calls while a message is being recorded.
• Interrupted Session Recovery: Automatically return to in-progress message composition or playback if you ended a session prematurely.
• Cisco Unity Phone View: Use the display of a Cisco Unified IP Phone to view, sort, search, and play back voice messages.
• Speech Access: Press or say commands and message addressing deliver "hands-free" operation.

Cisco Unity Connection

Cisco Unity Connection is an integrated messaging system for medium-sized businesses. It is a full-featured voice and integrated messaging solution with a broad range of productivity enhancing features, including advanced call routing rules and speech recognition capabilities. This Cisco phone system is simple to install, configure, and manage and scales to meet the needs of organizations with up to 3000 users.

For organizations with up to 500 users, Cisco Unity Connection is now available as a single-server solution with Cisco Unified Communications Manager Business Edition, further simplifying installation, support, and maintenance. Large, multisite organizations can network Cisco Unity Connection with up to 10 Cisco Unity, Cisco Unity Connection, or Cisco Unity Express messaging products, allowing users from one location to transparently reply, forward, and exchange voice messages with users in other locations.

Cisco Unified MeetingPlace

Cisco Unified MeetingPlace is an integrated voice, video and web conferencing system that provides advanced security, and improved productivity. This complete multimedia conferencing solution fully integrates voice, video, and Web conferencing capabilities to give remote meetings a natural and effective, face-to-face quality.

Intuitive interfaces make setting up, attending, and managing meetings simple and straightforward. Cisco Unified MeetingPlace meets the needs of organizations looking for a single enterprise-class solution for voice, Web, and video conferencing. The solution supports a range of applications and user roles for highly collaborative meetings, training sessions, and presentations.

Cisco Unified Videoconferencing 3500 Series Products

Cisco Unified Videoconferencing 3500 Series Products provide a reliable and versatile network infrastructure for video conferencing.

Cisco Unified Videoconferencing solutions support multiple protocols (H.323, H.320, SIP, SCCP) to enable connectivity with a broad range of meeting room and desktop video systems and communications environments, including Cisco Unified Communications Manager for video telephony, Cisco Unified MeetingPlace and Cisco TelePresence conferencing.

Cisco Unified Contact Center Express

Cisco Unified Contact Center Express improves call center operational efficiency, reduces business costs, and improves customer response Designed for midmarket, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for 10 to 300 agents, this Cisco phone systems solution is easy to deploy, easy to use, secure, virtual, and highly available.

Intended for both formal and informal call centers, this unified communications solution delivers:

• Sophisticated call routing
• Comprehensive contact management
• Robust e-mail management
• Chat and Web collaboration
• Outbound dialing capabilities
• Easy-to-use administration features
• Simplified installation, configuration, and application hosting

The Cisco Unified Contact Center Express is a single-server, integrated "contact center in a box", providing independence in call center agent location, scalability and powerful automatic call distributor (ACD) features, including conditional routing, call-in-queue and expected-wait-time messages, enterprise data displays, real-time data, and historical reporting.

Cisco Unified Contact Center Enterprise

Cisco Unified Contact Center Enterprise delivers delivers state of the art call center capabilities, including intelligent contact routing, call treatment, computer telephony integration (CTI), and multichannel contact management over an IP network infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony, enabling your company to rapidly deploy a distributed call center infrastructure.

Cisco Unified Contact Center Enterprise provides allows you to segment of customers and monitor resource availability. You can deliver each contact to the most appropriate resource anywhere in the enterprise. You can configure comprehensive customer profiles using contact-related data, such as dialed number and calling line ID. This Cisco phone system supports routing to the most appropriate resource to meet customer needs based on real-time conditions (e.g., agent skills, availability, and queue lengths).

Cisco Unified Intelligent Contact Management Enterprise

Cisco Unified Intelligent Contact Management Enterprise uses a combination of multichannel contact management, intelligent routing, and network-to-desktop computer telephony integration (CTI) capabilities to virtualize contact center routing, reporting, and computer telephony integration across heterogeneous and distributed third-party automatic call distribution (ACD) and interactive voice response (IVR) systems. It can interface with carriers' intelligent networks for prerouting and delegation of calls targeted to one or more contact centers, segment customers and monitor resource activity and availability. You can deliver each contact to the most appropriate resource anywhere in the enterprise, and profile each customer using contact-related data, such as dialed number and calling line ID. This Cisco phone system supports routing to the most appropriate resource to meet customer needs based on real-time conditions (e.g., agent skills, availability, and queue lengths).

Cisco Unified Operations Manager

Cisco Unified Operations Manager 2.0 (Cisco UOM) keeps your Unified Communications system running smoothly. This easy-to-use tool provides complete monitoring and diagnostics for the entire unified communications system, including the multiple applications as well as the underlying transport infrastructure (IP fabric).

Cisco UOM is part of the Cisco Unified Communications Management Suite, and features out-of-the-box, real-time, service-level monitoring of all elements of your system. It performs automatic discovery of the entire system and provides contextual diagnostics for rapid troubleshooting. With Cisco UOM there are no rules to write, no thresholds to define, and no extensive and time-consuming initial setup.

Key features include:

• Real-time visualization and monitoring of the entire Unified Communications system enables highly effective monitoring and troubleshooting.
• Active service assurance ensures that devices and applications are functioning as they should and reveals faults and performance issues before they affect service.
• Powerful diagnostic tests and troubleshooting capabilities rapidly isolate faults and increase productivity.
• Correlation, analysis, and presentation of voice service quality data and alerts make use of information available through Cisco Unified Service Monitor (when it is deployed).
• Inventory and change monitoring enable tracking of complete details of unified communications devices and IP phone inventory.

Cisco Unified Service Monitor

Cisco Unified Service Monitor (Cisco USM) lets you make sure your communications are clear and performing well for your users. Cisco USM continuously monitors active calls supported by the Cisco Unified Communications system and provides near-real-time notification when the quality of a call fails to meet a user-defined threshold.

Cisco USM 2.0 includes the following two components:

1. Sensor hardware, deployed at the endpoint (IP phone, gateway or voicemail system), monitors and evaluates call quality and reports this information for active calls in near real-time.
2. Central service monitor software operates on a Windows 2003 server platform and receives voice quality information from Cisco Sensors and Cisco Unified CallManager systems.

Users can configure quality thresholds (expressed as a Mean Opinion Score [MOS]) on a per codec basis. Alerts are sent to an upstream application such as Cisco Unified Operations Manager when an MOS threshold is violated. This allows users to understand service quality at a system level through Cisco Voice Transmission Quality (VTQ) support and real-time service quality through Cisco 1040 Sensors.

Cisco Unified Provisioning Manager

Cisco Unified Provisioning Manager helps you reduce the initial and ongoing costs of Cisco Unified Communications solutions. Cisco Unified Provisioning Manager supports initial deployments and implementations, handles ongoing operational provisioning and activation services for individual subscriber changes, and provides a single, consolidated view of subscribers across the organization. It lets you set of policy-driven, business-level management abstractions for managing subscriber services across the Cisco Unified Communications infrastructure.

Cisco Unified Provisioning Manager includes a powerful template capability that permits reuse of defined configurations for new site or location deployments, and batch provisioning that permits the rollout of large numbers of subscribers at once.

Cisco Unified Service Statistics Manager

Cisco Unified Service Statistics Manager provides advanced statistics analysis and reporting capabilities for Cisco Unified Communications deployments. It is a Web-based software system that features a variety of advanced reports for executive, operations, and capacity planning functions. It supplies standard and customizable reports that give visibility into important metrics such as call volume, service availability, call quality, resource utilization, and capacity throughout the Cisco Unified Communications system. Cisco USSM enables users to view information based on network, service, business, and user criteria and to define service-level agreement (SLA) parameters. You can then measure and verify the SLA based on collected statistics. Finally, it provides customizable report templates and automatic report invocation and scheduling.

Cisco netManager - Unified Communications

Cisco netManager - Unified Communications provides simple, ready-to-use monitoring and diagnostics for small and medium sized Cisco Unified Communications System deployments (up to 1000 users). A single Windows-based server or workstation running Cisco netManager Unified Communications 1.0 software can monitor an entire communications system, including remote sites and up to two Cisco Unified Communications Manager clusters.