Communication Server 1000

Communication Server 1000 is a fully featured, server-based IP PBX that provides the benefits of a converged network plus advanced applications and over 750 world-class telephony features. Fully distributed over IP LAN & WAN infrastructure with built-in reliability and survivability, the Nortel Communication Server 1000 supports business critical applications such as unified messaging, customer contact center, IVR, wireless VoIP and IP phones.

Key features include:

• Over 750 call processing and telephony features.
• Highly scalable to support up to 22,500 IP users off of one Call Server. Multiple Call Servers networked together can support unlimited scalability.
• Highly reliability architectural elements that maximize network uptime with extensive redundancy.
• Desktop enpoint support includes wireless devices, Soft-phones, IP phones, Digital and Analog set support.
• Supports IP Contact Center, CallPilot unified messaging, and integrated services such as conferencing, one-number-follow-me Personal Call Director, recorded announcement, network-wide attendant and messaging.
• Computer telephony integration (CTI) with desktop application providers such as Microsoft and IBM.

Communication Server 2100

The Nortel Communication Server 2100 is a large-scale enterprise converged solution, based the Communication Server 2000 designed for carrier services. This Nortel phone system is unmatched in the industry, offering demanding enterprises and government agencies a highly scalable, carrier grade solution.

Secure Multimedia Controller 2450

The Nortel Secure Multimedia Controller 2450 is an extension of the Nortel Enterprise Multimedia portfolio and a component of the Nortel Layered Defense approach to network security. The SMC 2450 is an integrated inside threat security solution to protect Nortel IP phones and multimedia communication servers. The SMC 2450 provides a secure multimedia zone to protect against Denial of Service attacks and other security threats. These Nortel phone systems have pre-configured policy settings to simplify deployment and ensure the integrity and availability.

Multimedia Communication Server 5100

Multimedia Communication Server 5100 is a network-based, SIP application solution that integrates IP Telephony, multimedia conferencing, instant messaging (IM), presence and other collaboration tools. The MCS 5100 is ideally suited for medium and large enterprises. These Nortel phone systems can be easily and seamlessly integrated into existing Nortel environments. MCS clients include a variety of hard IP sets, a PC client, a web client, a mobile client for wireless PDAs, a multimedia office client which integrates with Microsoft Outlook, and 3rd party SIP devices.

Key features include:

• IP telephony enabling users to make and receive calls from virtually anywhere, supporting desktop video, picture caller id, and real-time call screening.
• Audio conferencing that scales to thousands of users with IM-based notification of participants joining and departing the bridge.
• Video conferencing that extends video from the video conference room to the desktop. Integrates with existing 3rd party video conferencing systems.
• Web collaboration that enables publishing of documents and sharing of applications through a web browser.
• Secure instant messaging (IM) so users can communicate with co-workers and control their own availability.
• Collaboration applications, including audio/video conferencing and IM, chat rooms, file transfer, whiteboard sharing, web push and co-browse, and transfer clipboard.
• Personal agent provides an easy to use interface for managing various communications devices by defining rules for find me, follow me as well as call screening and routing.
• Flexibility to choose from numerous clients including hard sets, PC and web based soft clients, a client that plugs into Microsoft Outlook, a wireless PDA client, and other 3rd party clients.

Business Communications Manager 50

Business Communications Manager 50 is an affordable platform for converged voice and data communications for small to medium businesses, supporting 3 to 20 users, yet scalable to serve more than 40. The BCM 50 provides advanced telephony features, voice messaging and unified messaging, IP networking, Internet access, contact centers with skills-based routing, and IP telephony. With an easy-to-use and flexible architecture, these Nortel phone systems enable small sites to benefit from convergence features that were previously only available to much larger organizations.

Business Communications Manager 200

Business Communications Manager 200 is an all-in-one converged communication platform perfectly positioned for small to mid-size businesses who want IP telephony for up to 90 users. These Nortel business phone systems deliver complete, converged voice and data services using traditional telephony or IP telephony. BCM 200 has the capabilities businesses need including telephony, unified messaging, multimedia call center, interactive voice response (IVR), IP routing and data services such as firewall, wireless, and more.

Business Communications Manager 400

Business Communications Manager 400 is an all-in-one platform providing communication needs to small and mid-sized businesses or branch offices with 30 - 200 digital users or 90 IP telephone users. BCM 400 delivers complete, integrated converged voice and data services using traditional telephony or IP telephony. These Nortel phone systems have the capabilities businesses need including telephony, unified messaging, multimedia call center, interactive voice response (IVR), IP routing and data services such as firewall, wireless, and more.

IP Phone 1110

The Nortel IP Phone 1110 is a single-line desktop IP Phone, which encompasses the sleek, cutting-edge ergonomic design of the IP Phone 1100 Series.

IP Phone 1120E

The Nortel IP Phone 1120E is a multi-line intermediate-level desktop telephone that has a sleek, cutting-edge ergonomic design. The IP Phone 1120E delivers innovative features such as an integrated phone switch with Gigabit Ethernet LAN and PC ports.

IP Phone 1140E

The Nortel IP Phone 1140E is a multi-line professional-level desktop telephone that has a sleek, cutting-edge ergonomic design. The IP Phone 1140E delivers innovative features such as an integrated phone switch with Gigabit Ethernet LAN and PC ports.

IP Phone 1150E

The Nortel IP Phone 1150E is a multi-line IP Phone designed for IP ACD and Call Center environments.

IP Phone 2001

The Nortel IP Phone 2001 is an entry level single-line desktop IP phone designed for public areas such as lobbies, cafeterias, hallways, break rooms and low traffic locations such as classrooms and hotel rooms.

IP Phone 2002

The Nortel IP Phone 2002 is a standards based IP desktop phone that connects directly to the Local Area Network (LAN) via RJ-45 connector.

IP Phone 2004

The Nortel IP Phone 2004 is a standards based IP telephone that connects to both Nortel and other telephone systems through a LAN.

IP Phone 2007

The Nortel IP Phone 2007 is an IP color touchscreen display phone that offers a fully bitmapped, pixel based, 5.7" (12.7cm x 17.8cm) CSTN display. It offers multimedia capabilities delivered from application servers along with advanced telephony features. It has a USB port which provides flexible navigation and data entry options. Supported servers include Succession 1000 Release 3.0, Communication Server 1000 Release 4.0 and BCM 200 and 400 servers with Release 3.7.

IP Softphone 2050

The Nortel IP Softphone 2050 is a professional IP softphone supported on Nortel Communication Server 1000 and Business Communications Manager. It is ideal for campus or home-based workers and workers who are constantly on the go.

WLAN Handsets 2210 and 2211

The Nortel WLAN Handsets 2210 and 2211 are durable wireless handsets designed for the mobile workplace using Nortel Networks IP Telephony Call Servers and 802.11b Access Points.

Business Series Terminal T7208

The Nortel Business Series Terminal T7208 is a multi-line telephone with an integrated LCD that is ideally suited for moderate call volume users such as office professionals.

Business Series Terminal T7316E

The Nortel Business Series Terminal T7316E is a fullly featured multi-line telephone designed for high call volume positions requiring access to advanced system features. Recommended for users such as supervisors, managers, executives, and other business professionals who require enhanced features.

Business Series Terminal T7316E + T24 KIM

The Nortel Business Series Terminal T7316E + T24 KIM is an expandable desktop telephone designed for administrative assistants, receptionists and emergency contact centers who need centralized and efficient call distribution.

Business Series Terminal T7406

The Nortel Business Series Terminal T7406 is a fully featured wireless multi-line telephone for businesses that can benefit from a workplace mobility solution. It covers an area of up to 282,000 square feet and supports 1-6 employees.

Business Series Terminals T7100

The Nortel Business Series Terminals T7100 is an entry level single-line telephone intended for occasional use in public areas such as lobbies, cafeterias, hallways, break rooms, or other locations.

M2250 Attendant Console

The Nortel M2250 Attendant Console is a fully digital attendant console that provides an efficient call answering/message center for attendants and receptionists.

M3901 Entry Telephone

The Nortel M3901 Entry Telephone is an economical digital telephone phone. This single-line entry-level phone is perfect for use in occasional use locations such as lobbies or reception areas, cafeterias, and hallways. Supported on the Meridian 1, Meridian SL-100, and all Communication Server platforms.

M3902 Basic Telephone

The Nortel M3902 Basic Telephone is intended for light telephone use in locations such as manufacturing, warehouses, and other business environments. The M3902 Basic Telephone provides a display-based interface and handsfree capability. Supported on the Meridian 1, Meridian SL-100, and all Communication Server platforms.

M3903 Enhanced Telephone

The Nortel M3903 Enhanced Telephone is a multi-line digital telephone supporting up to four lines and/or features. Supported on the Meridian 1, Meridian SL-100, and all Communication Server platforms.

M3904 Professional Telephone

The Nortel M3904 Professional Telephone is a multi-line digital telephone supporting up to 12 lines. It offers the largest display in its class, a Personal Directory, Call Log, and a variety of user selectable options. Supported on the Meridian 1, Meridian SL-100, and all Communication Server platforms.

M3905 Call Center Telephone

The Nortel M3905 Call Center Telephone is a multi-line digital telephone designed for the most demanding call center agents and supervisors. Supported on the Meridian 1, Meridian SL-100, and all Communication Server platforms.

Contact Center - Express

Contact Center Express is a server-based call center application for departmental-level or smaller contact centers with up to 150 active agents. It offers skill-based routing, call treatment flexibility, and extensive management tools to deliver a versatile and easily managed call center applications.
Contact Center - Express Release 4.2 is supported on the Meridian 1 and Succession 1000 platforms.

Key features include:

• Skill-based routing with call treatments.
• Comprehensive management reporting tools for contact center activity, agent performance, resource utilization and trends.
• Windows-based, point-and-click management interface.
• Open interfaces provide integration with related applications, including reader boards, workforce management solutions, Computer Telephony Integration (CTI) and Interactive Voice Response (IVR).
• Open architecture, flexible design and built-in scalability.

Contact Center - Manager

Contact Center - Manager is the core component of any Contact Center 6.0 deployment. Two components make up the Contact Center Manager: The Contact Center Manager Server (CCMS) the Contact Center Manager Administration (CCMA).
The Contact Center Manager Server (CCMS) provides skill-based routing, call treatment flexibility, real time displays, historical reporting, and comprehensive management. Contact Center Manager Administration (CCMA) is a browser-based tool for call center managers. It is used to manage and configure a contact center, define users, control access to data, and view reports. The Contact Center Manager Administration may be installed on the same server as the Contact Center Manager Server, or on a separate networked server.

Key features include:

• Skill-based routing connect contacts to the most qualified agent in the shortest possible time.
• Comprehensive reporting tools to help managers and supervisors accurately track agent performance, resource utilization, and trends.
• Higher performance and improved capacity - supports 3,350 agents, 66,000 calls per hour, and 1,000 skill sets.
• Scaleable to support up to 30 contact centers and 100,000 agents.
• Flexibility to allow agents and supervisors to work in a contact center, remote office, or at home.
• Open Queues to unify the queuing of all types of customer contacts (Email, voice, IM, Fax, etc.)
• Open and Standard Interfaces to enable easy integration of third-party applications (reader boards, IVR, workforce management, etc.)
• Grows and adapts to your company's evolving needs, with an open architecture, flexible design, and built-in scalability.
• Partitioning enables restriction of access of agents and supervisors to reports and data.

Contact Center Manager Server

Contact Center Manager Server (CCMS) is a scalable solution for contact center environments requiring sophistication and differentiation in customer facing features. CCMS provides skill-based routing, call treatment flexibility, real time displays, multimedia routing, and comprehensive management and reporting functionality. The CCMS scripting language supports multifaceted call routing and treatment decisions based on real time conditions.

CCMS for Meridian 1/Succession 1000, supports both time-division multiplexing (TDM) and Voice-over-IP (VoIP) network infrastructures.

Key features include:

• Intelligent Call Handling - Customize call routing and treatments based on call center conditions.
• Skill-based Routing - Route callers to the resources best equipped to handle specific requirements.
• Comprehensive Management Reporting - Provides managers with decision-making tools, including historical reports, contact center activity, agent performance, resource utilization and trends.
• Open Interfaces to third-party applications such as readerboards, workforce adherence and scheduling.
• Grows and adapts to your company's evolving needs, employing open architecture, flexible design, and built-in scalability

Messaging 100/150 Basic Contact Center

Messaging 100/150 Basic Contact Center is compatible with the Norstar Compact and Modular Integrated Communications Systems.
This Call Center supports 20 configured agents, 2 skillsets, 20 routing steps/skillset, 30 built-in announcements, 15 lines, 2 skillset mailboxes, 20 Intelligent overflow rules/skillsets, and 15 simultaneous incoming calls in the system. All agents can be supervisors. The reporting package includes real-time statistics, historical statistics, and has hardware and software wallboards.

Key features include:

• Key-coded option requiring no additional hardware.
• Keycode obtained separately from Messaging 100, and packaged with Messaging 150.
• Fully functional informal Contact Center featuring Call Queuing, Routing, Reporting, and Supervisory Functions.
• Skill-based routing ensures the caller gets the appropriate support person for call center functionality in a small business environment.
• Intelligent Overflow rules for each Skillset.
• Real-time and historical reporting for accurate detailed reports.

Contact Center - Multimedia

Contact Center - Multimedia is a Microsoft Windows based client/server multimedia contact center application that blends e-mail, web and telephony communications. It uses the Contact Center Manager Server or Contact Center Express applications. Contact Center Multimedia is a modular, software-only solution that can be implemented in stages. The modules are E-mail Manager with Click-to-Call, Multimedia Manager and Web Communication Manager.

Key features include:

• Modular design offers ease of migration and operational flexibility.
• Feature-rich solutions that can be easily implemented.
• Contact center customers can migrate to new systems without investing in completely new infrastructures.
• Seamless integration with Symposium contact center applications.
• Skills-based routing of voice and Web requests.

   

Business Communications Manager Intelligent Contact Center

Business Communications Manager Intelligent Contact Center provides the call center capabilities you would expect in large contact centers, such as real-time statistics and detailed reporting in a pay-as-you play business model. Skillsets and agents can be added as your business grows. All Business Communications Manager platforms, including models 50, 200 and 400, come with the Intelligent Contact Center pre-loaded and can be activated simply by downloading a keycode. There is no need to install additional software or hardware.

Key features include:

• Skill-based routing directs callers to the appropriate support agent for large contact center functionality at a small business price.
• Intelligent routing based on source, destination, or caller input.
• Real-time and historical reporting for the Contact Center Supervisor.
• Performance statics displayed on a wallboard updated every few seconds allows supervisors and agents know how well the contact center is performing.

CallPilot

Nortel CallPilot is a unified messaging solution for medium-to-large businesses that use Meridian 1 PBX or Meridian SL-100 phone systems, Communication Server 1000, and/or CPE Centrex systems.

CallPilot Mini

Nortel CallPilot Mini is a voicemail and Unified Messaging solution for small businesses that use the Meridian 1 Option 11C and Meridian Option 11C Mini PBX phone systems.

Messaging 100

Nortel Messaging 100 is a scalable and sophisticated messaging platform for small-to-medium-sized businesses that require up to 40 subscriber mailboxes and 9 hours of message storage. Applications available include Call Center Basic, Unified Messaging, Networking, and various other voice mail features.

Messaging 150

Nortel Messaging 150 is a scalable messaging platform for small-to-medium-sized businesses that require up to 300 subscriber mailboxes and 82 hours of message storage. Applications available include Call Center Basic, Unified Messaging, Centralized VM/AA, Networking, and an array of voice mail features.

Unified Messaging 2000

The Nortel Unified Messaging 2000 provides unified messaging to enterprise and carrier environments supporting up to 1 million users per system.